Delivery Costs

Local Pickup: FREE

Standard 3-5 day UK delivery: £2.99

Local Pickup

When you place an eligible order, you will be offered the Local Pickup at the checkout. This will always be available from 3 Wyle Cop, Shrewsbury, SY1 1UT. We will give you an estimated collection date and keep you informed of progress by email before letting you know when your order is available in store. We will keep your order in store for 4 days, if you’re unable to collect it within this time frame please contact the store. When collecting your order, please remember to bring your order number and a form of ID.

Standard UK Delivery (3-5 working days)

We will always endeavour to get you your package as quickly as possible, and aim to get them to you within 3-5 days maximum. If you require a more guaranteed urgent delivery then let us know and we will always do our best to help.

Order tracking and history

If you’ve placed an order via our website as a registered customer, you can track its progress. Log in to your account or alternatively give us an email or call and we’ll be glad to update you.

Returns

We want you to enjoy shopping at Cooking Kneads with complete confidence. If you buy something from us and it is faulty, you can return it for up to 12 months – just bring along your receipt or emailed order confirmation as proof of purchase. Postage returns are covered by Cooking Kneads in the case where the product is faulty, but is to be covered by the customer when returning unwanted goods. We also recommend you get proof of postage to allow for swift resolution of any disputes of returned goods. To do this, it would be really helpful if you could call one of our team on 01743 368199 first, as there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us.